Can I Exchange My Items?

At littup.shop, we want you to be happy with your purchase. You can exchange an item within 7 days of delivery if:

• The item is damaged, defective, or faulty when you receive it.
• The item you received is not the product you originally ordered.

To raise a dispute, you must notify us within 3 days of receiving your order. Please contact us with photographic evidence of the defective or incorrect item. We handle each case individually to ensure a fair resolution.

What Items Are Not Eligible for Exchange?

We cannot process an exchange in the following situations:

• The exchange request is made after the specified time frame.
• The product has been used or is damaged due to use.
• The product has been tampered with.
• The original tags, labels, packaging, or accessories are missing.
• Fragrances and undergarments cannot be exchanged unless they were delivered in a damaged condition.

Please note that we do not offer refunds or a money-back guarantee on any purchased items.

How Do I Exchange an Item?

To exchange an item, please follow these steps:

1. Contact us within 3 days of delivery to report the issue.
2. Once your exchange is approved, you will be responsible for sending the item back to our warehouse. You can use any courier service that is convenient for you.
3. As soon as we receive the package, we will process your exchange request and send out the new item. A delivery fee of 250 PKR will be charged upon delivery of the exchanged product.

Contact us for the Warehouse Address