General Questions

What are your customer service hours? You can reach our customer service team from 1:00 PM to 9:00 PM PKT.

Can I cancel my order? Yes, you can cancel your order as long as it has not yet been dispatched. To request a cancellation, please contact our customer service department with your order details.

Order & Shipping

How can I track the status of my order? There are a few easy ways to track your order:

• Go to our Track Your Order section and enter your information for real-time updates.
• If you checked out as a guest, you can find a link to track and manage your order in your order confirmation email.
• You can also track your order directly on our website at this link: https://littup.shop/order-tracking

How do I buy an item? Follow these simple steps to place an order:

1. Browse our products and click on an item you like. You'll see an expanded view with details, available sizes, and price.
2. Select your desired size and color, then click "Add to Cart."
3. When you're ready to check out, click on your Shopping Cart.
4. Enter your shipping information and click "Continue to Shipping."
5. Choose your payment method (Cash on Delivery or credit card).
6. Review your order and click "Complete order" to finalize your purchase.

Will the product I receive look exactly like the photo? We do our best to ensure our photos are accurate, but the actual product color may vary slightly from what you see on your screen. This can be due to differences in monitor or mobile display settings and lighting conditions when the photo was taken.

Returns & Issues

What if I receive a faulty or incorrect item? At Littup, we pride ourselves on selling only perfect, high-quality items. However, in the rare event that you receive a defective or incorrect item, please contact our customer service department right away. Email us at support@littup.shop with your order number and clear images of the item so we can help you.

Where can I find the size chart? You'll find a size chart on each product page, typically to the right of the product photo. We highly recommend checking it to ensure you get the perfect fit. If you still have questions, feel free to email our customer service team at support@littup.shop

Contact & Security

How can I contact customer service? You can reach our customer service team in a few ways:

• Use the "Need Help" section in the website footer.
• Email us at support@littup.shop.
• Send us a direct message on Instagram @getlittup

Is my personal information kept confidential? Absolutely. Your personal information is completely confidential and we will never rent, sell, or trade your email address or other details. We only collect the information needed to process your order and communicate with you about it. This information is kept secure and will not be shared with anyone unless required by government authorities.

Is it safe to use my credit card on your website? Yes, your credit card information is secure. We use SSL encryption to protect your data. All credit card payments are processed through a secure system that verifies your card's authenticity with your bank before the charge is completed. If the transaction is not approved by your bank, the order will be cancelled.